Returns & Exchanges

At Ely's & Co., we want you to be completely satisfied with your purchase. If you're not perfectly happy with your fashion items, we offer a hassle-free 30-day return policy for all unworn products in their original packaging.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all tags are still attached and the garment is in its original condition.

• 3.
  Affix Shipping Label

  Download and print the prepaid shipping label provided by our portal and securely attach it to the outside of your return parcel.

• 4.
  Receive Your Refund

  Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.